Refund policy

Refund, Return & Exchange Policy

At our store, every item is made to order specifically for you. Because of this, we do not accept returns, exchanges, or offer refunds for reasons such as:

  • Ordering the wrong size, color, or style.

  • Changing your mind after placing an order.

  • Providing an incorrect shipping address.

  • Buyer's remorse or personal preference.

Please review all product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at lilacoutlawco@gmail.com within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If the issue is determined to be our error or a manufacturing defect, we will gladly send a replacement at no additional cost. Refunds are generally not issued for print-on-demand products, but we will work with you to resolve any verified production issues.

Order Changes & Cancellations

Because production begins shortly after an order is placed, we cannot guarantee changes or cancellations. If you need to update your order, please contact us as soon as possible. If production has already started, we will be unable to make changes.

By placing an order, you acknowledge that you have read and agree to this Refund, Return & Exchange Policy.